Refund Policy

• Write to our support address within 14 days of payment.
• Include the personal link to your reading or the email address that received the receipt from the payment provider.
• You do not need to explain why. If you tell us what you did not like, it will help us get better, but it does not affect the refund.

We issue the refund within three business days of your message. The money comes back the same way you paid. When it is credited depends on your bank and usually takes 5 to 10 business days.

After a refund, the paid sections are closed. Whatever was open for free stays available via your link until you delete it.

We only take one-off payments: there are no subscriptions and no recurring charges. If you see an Astera payment that you did not make, write to our support address before contacting your bank: we will find the payment and return the money faster than a dispute procedure would.